Privacy Policy

1. Who We Are

Sellyze.ai ("Sellyze", "we", "us", "our") is an AI-powered multi-marketplace product analysis service operated at sellyze.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, application, Chrome Extension, and API (collectively, the "Service").

2. Information We Collect

Account Information

• Email address and name (provided during sign-up)
• Subscription plan and billing status

Usage Data

• Product URLs and IDs you submit for analysis
• Analysis results generated for your account
• Monthly usage counts (analyses run, credits consumed)
• IP address and browser type for rate limiting and security

Chrome Extension Data

• Extension install ID (anonymous UUID generated locally for rate limiting)
• Product IDs of pages where you trigger a quick-score analysis
• Cached scores and recent score history (stored locally in your browser)
• Authentication token (stored locally if you sign in)

The Chrome Extension does not collect your browsing history, marketplace account credentials, or any data from pages other than product pages where you explicitly interact with the extension.

Information We Do Not Collect

• Marketplace seller account credentials or API tokens
• Credit card numbers (payment processing is handled by a PCI-compliant third party)
• General browsing history outside of product URLs you submit

3. How We Use Your Information

• To provide AI-powered product analysis on the products you submit
• To cache analysis results so repeat lookups are instant
• To enforce plan limits, rate limiting, and billing
• To send transactional emails (billing receipts, plan changes, service updates)
• To improve the accuracy and performance of our analysis service
• To detect and prevent fraud, abuse, and security incidents
• To measure website traffic and advertising campaign performance (with your consent)

We do not sell your data. Analytics and advertising cookies are only activated after you provide consent.

4. Third-Party Services

We share data only with services required to operate Sellyze. We do not sell, rent, or trade your personal information. The categories of third-party services we use include:

• Authentication provider— manages sign-in, sessions, and account security
• Payment processor— PCI-compliant processing of subscriptions and billing
• Marketplace data providers— retrieval of publicly available product and review data from supported marketplaces
• AI analysis providers— processing of review text to generate analysis results (public review data only, no personal information)
• Cloud infrastructure— hosting, database, and caching services (encrypted at rest and in transit, US region)
• Error monitoring— anonymized error reports to maintain service reliability
• Analytics and advertising— website traffic measurement and ad campaign performance tracking (consent required)

5. Data Storage and Security

Your data is stored on encrypted cloud infrastructure in the United States. All data is encrypted at rest and in transit via TLS. Authentication uses industry-standard security practices.

We take reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

• Account data is retained for the lifetime of your account
• Analysis results are retained while your account is active
• Cached quick-scores (Chrome Extension) expire after 48 hours
• Rate limit counters reset daily
• Upon account deletion, your personal data and analysis history are permanently deleted within 30 days

7. Cookies and Tracking

Sellyze uses the following categories of cookies and tracking technologies:

Essential Cookies (Always Active)

• Authentication and session cookies
• Cookie consent preference (stored in localStorage)

Analytics and Advertising Cookies (Consent Required)

These are only loaded after you accept cookies via our consent banner:

• Website usage analytics and traffic measurement
• Tag management for analytics and conversion tracking
• Ad conversion tracking for measuring campaign performance

You can withdraw consent at any time by clearing your browser's localStorage for sellyze.ai and reloading the page. You may also use your browser settings to block or delete cookies.

8. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise any of these rights, contact us at support@sellyze.ai. We will respond within 30 days.

9. Your Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising your rights

10. Children's Privacy

Sellyze is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact

For privacy questions, data deletion requests, or concerns about your information, contact us at support@sellyze.ai. We will respond within 5 business days.